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FAQ'S

Where do you ship from?

Folsom, CA 

What are your shipping rates?

In order to keep the shipping rates as low as possible, the shipping is calculated by combined weight of the order rather than combined price. To check your shipping rates, simply put the items in your cart and checkout. You will see the shipping options and cost before you confirm your order and pay.

Please note - timelines listed for shipping are published by USPS and DHL. Orders are made and shipped within a few working days, but unfortunately, we don't have any control over USPS or DHL once the package is shipped. Chic Baby Rose is not responsible for customs fees that may occur on International shipments.

  • Domestic First Class - up to 5 business days depending on distance from CA. Insurance is not included with First Class, but is available upon request. 
  • Domestic Priority - 3-5 business days - all Priority includes insurance up to $50
  • International First Class - 14-21 business days - insurance included
  • International Priority - 10 business days - insurance included
  • International DHL Express - 3-5 business days - insurance included

If you need a shipping option that is not listed, please contact us.

What is your return and exchange policy?

Because Chic Baby Rose products are handmade, and most times custom (color, size, etc.), returns and exchanges will be handled on a case by case basis. Contact must be made within 24 hours of receipt. If a return or exchange is approved, items must be shipped back within 48 hours of receipt, at the expense of the customer.

How long will it take to receive my order?

Orders are made within 3-5 business days of payment. Domestic orders may take up to a week to arrive. International orders will arrive according to the shipping method selected.